Creative Leader.
Artist. Curious Human.
Susan is a self-motivated and team oriented designer who puts in the effort to make sure her work product is both functional and aesthetically pleasing. She is flexible and hard working and exactly the type of employee one hopes for - she will work well with her team mates, makes conflict positive and meets her deadlines and goals with creativity.
- Helmut Domagalski,
Director of Product
Meet Susan Ripley
I’m a product leader, photographer, and artist with more than 20 years of experience turning curiosity into meaningful experiences.
Throughout my career, I’ve led and mentored design teams, shaped product strategy, and partnered across product, engineering, research, and business teams to solve complex problems with a human-centered approach. I believe the best work starts with understanding people, finding clarity in complexity, and creating something that makes a difference.
That same curiosity shapes my creative work. Through photography and art, I’m drawn to the details and moments that invite us to slow down and notice the world around us—from landscapes and wildlife to the unexpected beauty found in everyday life.
Whether I’m shaping a product experience, building a team, or creating a piece of art, the thread is the same: observe deeply, think creatively, and create with purpose.
Product Design Leadership
With almost 10 years of leadership experience in product design and user experience, I've successfully led cross-functional teams to create innovative, user-centered solutions that deliver significant impact for both customers and the business.
01
Strategic Vision & Execution
I develop and execute strategic visions for user experience that align with overall business goals. For example, I led the redesign of an e-commerce platform to enhance customer engagement and conversion rates.
02
I thrive on collaborating with marketing, engineering, and product teams to create cohesive and innovative design solutions. One of my notable projects involved streamlining the experience for a healthcare app, ensuring a seamless integration of insights from all departments.
03
User-Centered Design Excellence
Applying user-centered design principles to solve complex problems and enhance user satisfaction is at the heart of my work. I drove user engagement for a fintech platform through intuitive design and comprehensive user research.
04
Leadership & Mentorship
Leading and mentoring design teams is a key aspect of my role. I have built and guided high-performing teams that consistently deliver exceptional results, fostering an empowered and creative work environment.
05
Innovation & Creativity
I pioneer innovative design solutions that push the boundaries of traditional UX practices. For example, my team integrated AI/ML workflows into construction software, enhancing efficiency and accuracy in project management and execution.
06
Quantifiable Impact
I believe in demonstrating tangible improvements in key performance metrics through design initiatives. By redesigning a customer-facing interface, I significantly boosted user engagement metrics and increased user retention and satisfaction.
There are those leaders that leave a lasting impression and help to shape your future path – Susan is one of those leaders.
Taking a chance on me when there were more senior candidates, Susan took the time to mentor me and help to develop my skills. She was always willing to serve as a second set of eyes or jump into a brainstorming session at a moment’s notice. Susan Embraces failure as a learning opportunity and has taken the time to listen and help me find an alternative solution whenever my ideas came up short.
Susan is not a micro manager; instead, she provides the guidance and freedom to allow her team to leverage their unique skillsets. Her dynamic management style, incredible intelligence, and warm personality make Susan one of the best bosses I have ever had and anyone is lucky to be on her team!
- Quinton Prince,
Product Research