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Easy to Trust Isn't the Same as Trustworthy
As AI becomes part of everyday software, designing experiences that feel intuitive is only part of our responsibility. We also need to help people recognize when to question the system.
Susan Ripley
6 days ago5 min read
Bad Claude! (Or Was It Bad Me?)
When AI does exactly what you ask—but not quite what you meant. A funny lesson about clarity, product design, and leadership.
Susan Ripley
Oct 232 min read
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